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Frequent Asked Questions

If I choose a subscription can I export all proposed Twitter lists ?

YES. You can export all proposed Twitter lists and as many times as you want.

If I pay to export as PDF file for instance do I need to pay again for another type of file ?

YES. Unless you have a subscription.

Can I export People search results for... ?

NO. twDocs does not support those exports. But you can use www.TwExList.com to export "people search results for..." or "list members".

Can I export more tweets than the limit ?

YES. Except "My direct messages (DM) - received", "My direct messages (DM) - sent" and "Latest SEARCH results for..." you can ask us to export more than the limit via an adhoc process that we developped. Please contact us for a quotation request.

Can I export my followers or followers from another Twitter account ?

YES. You can export "My latest followers", "My latest friends", "Latest followers from..." or "Latest friends from..." up to 15000 items. If you want to export more please use www.TwExList.com.

Can I export my tweets without replies and retweets ?

YES. You can export only your tweets. You must uncheck "Include replies" and "Include retweets" after choosing the number of records you want to extract.

How can I know the expiration date of my active subscription ?

After you are connected with Twitter you can see the information below in the nav bar at the top right corner of the page. You can see :
  • Subscription: 24-hour, 1-week, 3-month, 6-month or 12-month
  • Start date: the date when you subscribed to our service
  • End date: the expiration date of your subscription
  • #Exports: number of exports you already realized

Why can I not open my file in XLS format ?

Depending on the version of Excel you are using, you can get the following message when you try to open the exported file. This message is displayed because the file is in HTML format for easy formatting of content. So there is no risk to open the file in Excel. Click on 'Yes' and Save the file in Excel format to keep a copy (File -> Save As -> File Type: Excel Workbook).



Pricing

Single Export

The price depends on the number of elements you want to export. You can choose the number of elements up to the maximum authorized by Twitter.
≤50 ≤200 ≤500 ≤1000 ≤1500 ≤2000 ≤3200
$0.99 $1.50 $2.50 $3.50 $4.50 $5.50 $6.50
≤5000 ≤8000 ≤12000 ≤15000
$7.50 $8.50 $9.50 $10.50
≤50$0.99
≤200$1.50
≤500$2.50
≤1000$3.50
≤1500$4.50
≤2000$5.50
≤3200$6.50
≤5000$7.50
≤8000$8.50
≤12000$9.50
≤15000$10.50

eDiscount Card

A 12-month Discount Card to $30.00 to save 50% off on single exports. To activate your membership please select "eDiscount Card" at the payment step when you will export your first list.

Unlimited Exports

Membership entitles you to unlimited number and type of exports. A subscription is a single-user licence. To subscribe you must export a list and select the subscription choice at the payment step. For multi-user licence don't hesitate to contact us.
24-hour 1-week 1-month 3-month 12-month
$9.90 $19.90 $39.00 $99.00 $199.00
24-hour$9.90
1-week$19.90
1-month$39.00
3-month$99.00
12-month$199.00

Means of payment

  • PayPal Account
  • Bank Check or Bank Transfer (contact us to receive an order form)

Conditions

All prices are in dollar USD and exclude VAT.
twDocs supports Paypal fees (4% + $0.25 per transaction).
The transaction is 100% secured.

      

User Guide

Step 1 : Select the Twitter list you want to export

Step 2 : Select the output file format

Step 3 : Select the data you want to extract in "advanced options"

Step 4 : Connect with Twitter

Step 5 : Buy Now

Step 6 : Download and save the ouptput file

If you need assistance, don't hesitate to contact us.

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